Your software
shouldn't be an
orphan.
Whether we built it or someone else did — your software needs a team that knows it, cares about it, and is there when something breaks. From basic maintenance to full ongoing development, we stay with you for the long haul.
One relationship.
Everything your software needs.
From reactive fixes to proactive improvements — the level of involvement depends on the plan you choose.
We fix what breaks and keep what works running. Fast, reliable, with context — because we know the codebase.
New requirements that don't justify a full project. We scope, build, and ship small improvements on a regular cadence.
An embedded Diadraw team that works on your product continuously — sprints, roadmap planning, architecture decisions and all.
Pay for what you actually need.
Four plans from lightweight maintenance to fully embedded development. No lock-in, cancel any month.
Dedicated team, multiple products, specific SLA requirements, or a mix of projects and ongoing support. We scope a custom engagement around your exact situation.
Up and running in under a week
Getting us up to speed on your codebase is fast. We've done this dozens of times.
Everything, side by side
| Feature | Essentials | Standard | Growth | On-demand |
|---|---|---|---|---|
| Support & response | ||||
| Response time | Next business day | 4 business hours | 2 business hours | Best effort |
| Emergency response | ||||
| Dedicated contact person | ||||
| Developer time & work | ||||
| Monthly hours included | 4 hrs | 12 hrs | 30 hrs | As quoted |
| Bug fixes & maintenance | ||||
| Small feature additions | +hourly | |||
| Full feature development | +hourly | |||
| Rollover unused hours | Up to 4 hrs | Up to 10 hrs | N/A | |
| Monitoring & reporting | ||||
| Uptime monitoring | ||||
| Error & performance monitoring | ||||
| Monthly written report | ||||
| Roadmap & strategy calls | Monthly | Bi-weekly | ||
Things people usually ask before signing up
Yes — and we do it often. The onboarding session exists precisely for this. We do a structured codebase review, document what we find, and get up to speed before we touch anything. Most clients say we know their system better than they do within two months.
On Standard and Growth plans, unused hours roll over (4 and 10 hours respectively). We'd rather you have a quiet month than feel like you need to invent work to justify the retainer. The point is you have support when you need it.
On Growth plans, we commit to 2-business-hour response with same-day emergency response for critical issues. For Essentials and Standard, we're fast — but we're honest that we don't have a formal emergency SLA. If guaranteed emergency cover matters to you, Growth or a custom plan is the right call.
No minimum term. Cancel any month with 30 days notice. We don't believe in trapping clients — we believe in doing good enough work that you want to stay. The only exception is the one-time onboarding fee, which covers the initial codebase review and documentation.
Stop worrying about
what breaks next.
Start with a free 20-minute call. We'll look at your stack, suggest the right plan, and have monitoring set up within the week. No commitment until you're sure.