Your phone never
needs to ring unanswered
again.
Diadraw's AI Call Agent answers every inbound call, handles reception, triages support, qualifies leads, and books appointments — 24/7, in your brand voice, without a single human on the line.
One agent. Four problems solved.
Built for any business where the phone is a critical channel and human time is too valuable to spend answering the same calls on repeat.
Reception desk replacement
Replace or extend your front desk with an AI that greets every caller, books appointments, confirms schedules, and routes complex queries to the right person — in seconds.
1st level support triage
Let the AI handle the repetitive 80% — order status, basic troubleshooting, account queries, returns — and only escalate the calls that genuinely need a human.
Inbound sales call handling
Qualify inbound leads the moment they call. The AI captures intent, budget, and timeline — then books a meeting directly with your sales team or sends a follow-up.
High-ticket inbound for brick & mortar
Car dealerships, estate agents, luxury retail, cosmetic clinics — businesses where every missed call is a lost commission. The AI qualifies interest and books the consultation.
Answers the call. Handles the job.
Tells your team what happened.
The entire call lifecycle — from ring to resolution — handled by one intelligent agent.
Everything your reception team does.
None of the sick days.
24/7 availability
Answers every call — evenings, weekends, bank holidays. No voicemail, no missed opportunities. The AI is always ready.
Natural conversation
No press-1-for-sales menus. The AI speaks and understands naturally, adapting to what the caller actually says — not a rigid script.
Smart escalation
Knows when to hand off. Complex or emotionally sensitive calls are transferred to a human immediately — with full context so nobody has to repeat themselves.
Appointment booking
Connects to your calendar and books, reschedules or cancels appointments in real time. Sends confirmation SMS or email automatically.
Multi-language support
Speaks your caller's language — Bulgarian, English, and configurable for additional languages. Ideal for businesses serving international or mixed audiences.
Full call analytics
Every call transcribed, logged, and summarised. Review what people are calling about, track volume trends, and spot gaps in your service — all in one dashboard.
Custom voice & persona
The agent sounds like your brand. Choose tone, name, and personality. Trained on your own knowledge base — services, team, pricing, policies.
Automatic follow-ups
After the call, the agent can trigger SMS, email or internal notifications — confirmations, summaries, CRM updates — without any manual work from your team.
Secure & compliant
All calls handled within EU data boundaries. GDPR-compliant by design. Call recordings and transcripts stored securely, with configurable retention policies.
Works wherever phone calls matter
Any business where the phone rings and someone needs to answer it well.
Simple pricing. No per-minute surprises.
Fixed setup + predictable monthly fee. We configure everything for you — you just take the calls.
Things people wonder before they book
The agent sounds natural and conversational — not robotic. Whether you disclose it upfront is your choice. We recommend transparency, but many clients prefer a branded persona. Either way, callers rarely complain about getting their query resolved instantly.
The AI is trained to detect frustration and urgency. When it does, it immediately offers a warm transfer to a human — with a summary of the call so far, so the caller never has to repeat themselves. No one is left stuck with a bot when they need a person.
Typically 5–14 working days from contract to live call. We handle the configuration, knowledge base training, and testing. You review and approve. There's no technical work required from your side.
Yes. The agent is trained on your documentation, FAQs, service list, team structure, and any domain-specific language you provide. The more context you give us during setup, the better it performs from day one.
Stop losing calls.
Start with a live demo.
Book a 30-minute demo and we'll show you the AI Call Agent live — handling calls for a business like yours. No slides, no jargon. Just the product working.